Terms and Conditions

1. Service Scope

YagBok connects users with verified service providers for:

• Ambulance booking (MediRide)
• Lab tests and report collection (EasyTest)
• Home nursing care (HomeCare)
• Attendants for hospital visits (MediAssist)

We are committed to ensuring quality and timely services through carefully selected and trained partners.

2. User Responsibility

• Users must provide accurate details while placing a service request.
• Timely availability at the scheduled address is essential for smooth service delivery.
• Any misuse of the platform may result in suspension or termination of the account.

3. Service Provider Responsibility

• Service providers are expected to adhere to professional standards and punctuality.
• YAGBOK HEALTHCARE LLP conducts regular assessments to ensure service quality and customer satisfaction.

4. Cancellations & Refunds

• Cancellations must be made within the timeframe specified at the time of booking.
• Refunds will be processed based on the applicable service provider policy and the nature of the request.

5. Privacy & Data Protection

Your privacy is important to us. All personal and medical data is handled securely and shared only for service fulfillment.

6. Limitation of Liability

While YagBok endeavors to provide seamless and timely services, YAGBOK HEALTHCARE LLP shall not be held liable for:

• Delays or non-performance due to emergencies, service provider issues, or other force majeure conditions.
• Medical complications arising out of third-party service provider actions or omissions.
• The app is not intended for use in critical, life-threatening emergencies.

7. Modifications to Terms

YAGBOK HEALTHCARE LLP reserves the right to modify these Terms and Conditions at any time. Continued use of the app after updates constitutes acceptance of the revised terms.