At YagBok, we value your privacy and are committed to protecting your personal and medical information. This Privacy Policy outlines how YAGBOK HEALTHCARE LLP, the owner and operator of YagBok, collects, uses, shares, and protects your data when you use our mobile application and related services.

1. Information We Collect

• Personal Information: Name, contact number, address, age, gender, etc.
• Medical Information: Lab test requests, medical reports, care needs, etc.
• Usage Data: App usage patterns, device information, IP address, and location data (with permission).

2. How We Use Your Information

• To process and fulfill service requests (e.g., ambulance, lab tests, nursing care).
• To improve our services and user experience.
• To communicate updates, confirmations, or changes related to bookings.
• For internal analytics and operational efficiency.

3. Data Sharing & Disclosure

• With verified third-party service providers for fulfilling your requests.
• With law enforcement or regulatory authorities when legally required.

We do not sell, rent, or share your personal data for marketing purposes.

4. Data Security

• Encrypted transmission and storage of sensitive data.
• Restricted access based on role and purpose.
• Regular audits and security updates.

5. User Rights

• Access or correct your personal information.
• Withdraw consent or request deletion of your data (subject to legal retention requirements).
• Opt out of non-essential communications.

6. Cookies and Tracking

YagBok may use cookies or similar technologies to enhance user experience and analyze app usage. You may manage these settings in your device preferences.

7. Children’s Privacy

Our services are intended for individuals above 18 years of age. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified through the app or via email.

9. Contact Us

YAGBOK HEALTHCARE LLP – YagBok Support Team
Email: support@yagbok.com
Phone: +91 82097 97684

By using the YagBok app, you agree to the following terms and conditions. Please read them carefully before proceeding.

1. Service Scope

YagBok connects users with verified service providers for:

• Ambulance booking (MediRide)
• Lab tests and report collection (EasyTest)
• Home nursing care (HomeCare)
• Attendants for hospital visits (MediAssist)

We are committed to ensuring quality and timely services through carefully selected and trained partners.

2. User Responsibility

• Users must provide accurate details while placing a service request.
• Timely availability at the scheduled address is essential for smooth service delivery.
• Any misuse of the platform may result in suspension or termination of the account.

3. Service Provider Responsibility

• Service providers are expected to adhere to professional standards and punctuality.
• YAGBOK HEALTHCARE LLP conducts regular assessments to ensure service quality and customer satisfaction.

4. Cancellations & Refunds

• Cancellations must be made within the timeframe specified at the time of booking.
• Refunds will be processed based on the applicable service provider policy and the nature of the request.

5. Privacy & Data Protection

Your privacy is important to us. All personal and medical data is handled securely and shared only for service fulfillment.

6. Limitation of Liability

• Delays or non-performance due to emergencies, service provider issues, or other force majeure conditions.
• Medical complications arising out of third-party service provider actions or omissions.
• The app is not intended for use in critical, life-threatening emergencies.

7. Modifications to Terms

YAGBOK HEALTHCARE LLP reserves the right to modify these Terms and Conditions at any time. Continued use of the app after updates constitutes acceptance of the revised terms.