Home Nursing Service – Cancellation & Refund Policy

At YagBok, we are committed to delivering dependable and timely home nursing services. To maintain operational efficiency and fairness to our caregivers, we follow a strict non-refundable policy for all confirmed bookings.

1. Cancellation by Customer

• Once a home nursing service is booked and confirmed, no refund will be issued upon cancellation, regardless of the time or reason.
• Customers may still cancel the booking via the app, but the payment will be forfeited.

2. Rescheduling Requests

• While bookings are non-refundable, customers may request a reschedule up to 12 hours prior to the scheduled appointment.
• Rescheduling is subject to availability and is not guaranteed.

3. Cancellation by YagBok or Nurse

• If YagBok or the assigned nurse is unable to fulfill the service:
  • A full refund will be processed to the customer.
  • Alternatively, a rescheduled appointment may be offered at no extra cost.

4. Emergency Consideration

• In genuine medical or unavoidable emergencies, customers may appeal for partial credit or service rescheduling.
• YagBok reserves the right to evaluate such requests on a case-by-case basis.

5. No-show Policy

• If the customer is not present at the scheduled location and does not respond within 15 minutes of nurse arrival, the session will be marked as a no-show.
• In such cases, the booking is non-refundable and non-transferable.